Operations Management Platform
Every issue reported.
Every problem owned.
Nothing missed.
Relay gives operations teams a single system to report issues, route them to the right person automatically, track resolution, and build intelligence that prevents the same problems from happening twice.
14-day free trial
No credit card required
No long-term contracts
Cancel anytime
Why Teams Choose Relay
Built around outcomes, not features
Relay doesn’t just track issues. It changes how your operation responds, learns, and improves over time.
Nothing Falls Through the Cracks
Every issue submitted gets logged, assigned, and tracked until resolved. No more relying on memory, sticky notes, or group texts to manage operational problems.
Every Issue Has an Owner
Automatic routing assigns every problem to the right person the moment it’s reported. No manual triage. No ambiguity about who’s responsible for what.
AI That Helps Your Team Work Smarter
Intelligence Modules surface root causes, flag recurring failures, match issues to SOPs, and recommend approvals — so your team spends less time guessing and more time resolving.
Built to Scale From One Location to Hundreds
Start with one facility. Add locations, employees, and intelligence as your operation grows. Relay works for a single site or a 100-location portfolio on the same platform.
Sound Familiar?
Why do the same problems keep happening?
Issues get reported verbally and forgotten before anyone acts.
Nobody knows who owns a problem once it’s reported.
The same equipment fails repeatedly with no history on record.
Managers spend their day chasing updates instead of solving problems.
Important issues sit unresolved with no visibility or accountability.
Relay was built to solve exactly this.
Operations teams don’t fail because people don’t care. They fail because there’s no system to catch what falls through.
Relay replaces spreadsheets, group texts, and verbal reports with a structured, accountable system — so every issue gets logged, routed, and resolved, with a complete record of everything that happened.
How Relay Works
Four steps. One closed loop.
Every issue follows the same path — from report to resolution to organizational learning.
1
Staff Reports
Any employee logs an issue in seconds — QR code, mobile app, or desktop. No training required.
2
Relay Routes It
Rules-based routing sends the issue to the right person instantly. No manual triage needed.
3
Team Resolves
The assigned owner acts with full context and closes the loop with a complete resolution record.
4
Org Learns
Patterns surface. Recurring problems get caught earlier. The operation gets smarter over time.
Watch Relay in 60 seconds
See the full workflow from issue report to resolution
The Real Cost
What happens when issues fall through the cracks?
Unresolved issues don’t stay unresolved. They compound into downtime, frustrated staff, and avoidable cost.
Lost Productivity
Managers spend hours every week chasing updates rather than resolving the next problem in the queue.
Repeated Problems
Without a record, the same equipment fails repeatedly. No one connects the pattern or prevents the next failure.
Unplanned Downtime
Small maintenance issues escalate into emergency failures because nothing triggered early intervention.
No Accountability
Nobody knows who owns the problem. When nothing is tracked, there’s no way to measure, improve, or enforce resolution.
Relay gives every issue an owner, a status, and a path to resolution.
Automatically. From the moment it’s reported.
Industry Examples
What unresolved issues actually cost
These aren’t worst-case scenarios. They happen every week in facilities without a structured system.
Manufacturing
A recurring compressor failure goes untracked, causing 4 hours of unplanned downtime.
Production Impact
$2,000–$10,000+
Per incident, depending on line speed and product value.
- No maintenance history to identify the pattern
- No owner assigned to prevent recurrence
- Next failure is just a matter of time
Warehousing
A dock door sits unresolved for 5 days because no one knows who’s responsible.
Operational Impact
5 Days Lost
Of loading capacity, with downstream effects on shipments.
- Delayed shipments and missed SLAs
- Lost productivity across the loading team
- Customer complaints and relationship damage
Hospitality
A guest room maintenance issue never reaches the right person. Guest checks out unhappy.
Guest Impact
1-Star Review
And a guest who won’t return — or will actively discourage others.
- Lost revenue from repeat bookings
- Public negative review with lasting impact
- Staff frustration and unclear accountability
Relay gives every issue an owner, a status, and a path to resolution.
ROI Calculator
What is the problem costing you?
Relay typically pays for itself quickly through a combination of improvements that compound over time:
Reduced management time — managers stop chasing updates and return to productive work
Fewer repeated issues — every resolution builds a record that helps prevent the next failure
Less unplanned downtime — asset tracking and pattern detection catch problems before they escalate
Faster response times — automatic routing eliminates the delay between report and action
Operational intelligence — your organization learns what’s breaking, why, and how to stop it
The calculator automatically selects the lowest-cost Relay plan that fits your operation — so the comparison reflects your actual cost.
Estimates are based on typical manager hourly rates and time lost to unstructured issue management. Actual savings vary by industry and organization size. This calculator is intended as a directional estimate, not a guarantee.
Estimate Your Annual Cost
Adjust to match your operation. Plan recommendation updates automatically.
Recommended Plan
Relay Professional
$299/mo$3,588/yr
Est. annual cost without Relay
$91,000
Est. Relay annual cost
$3,588
Est. annual savings
$87,412
Built for Business
You can trust Relay with your operation
🔒
Enterprise-grade encryption
☁️
Secure cloud infrastructure
💾
Automatic backups
📱
Mobile access on any device
🤝
You own your data
🤖
AI assists — humans decide
Built for operations teams across industries
Manufacturing
Warehousing
Retail
Restaurants
Hospitality
Property Management
Healthcare
Education
Ready to see Relay in your operation?
Book a live demo or explore the interactive demo yourself — no sign-up required.