Platform Features
Every capability your operations team needs — in one connected system
Relay is organized into five capability groups. Each one solves a distinct operational problem. Together they form a complete system of record for your entire operation.
Core Platform
The operational foundation every facility needs
Issue reporting, automatic routing, asset tracking, and vendor management — working together as a single system of record. Available on all plans.
Issue Reporting & Tracking
Every problem logged. Every resolution recorded.
↑ Eliminates missed issues and verbal handoffs
Staff report issues in seconds from any device — including via QR code without logging in. Every submission is timestamped, categorized, prioritized, and tracked from open to resolved with a complete audit trail.
Log issues from desktop, mobile, or public QR code
Attach photos, notes, and priority levels
Full audit trail from report to resolution
Category and location tagging built in
Automatic Routing
The right person gets every issue. Automatically.
↑ Eliminates manual triage and ownership gaps
Define routing rules once and Relay dispatches every issue to the correct owner based on issue type, location, category, and priority. No manager required to sort the queue every morning.
Rules-based routing by type, location, and priority
Instant notifications to the assigned owner
Escalation paths for critical or unresolved issues
Fallback routing when primary owner is unavailable
Watch: Automatic routing in action
~30 seconds
Asset Management
Know every asset. Miss no maintenance.
↑ Reduces unplanned downtime and repeat failures
Catalog your entire equipment inventory with service history, maintenance schedules, and direct links to open issues. Smart QR labels let staff scan any asset and immediately view its history or report a problem.
Central asset registry with location, status, and owner
Maintenance schedules with overdue alerts
Smart QR asset labels — scan to view history or report issue
Asset-to-issue linking for full failure context
Vendor Management
Every vendor organized and linked to the work they do.
↑ Faster vendor response, cleaner work order history
Stop hunting through inboxes for contractor contacts. Relay keeps every vendor organized, linked directly to the issues and assets they service, with a full record of every interaction.
Vendor directory with contacts and specialties
Link vendors directly to active issues and work orders
Store contracts, insurance docs, and service records
Vendor interaction history always accessible
Analytics
Stop reacting. Start anticipating.
↑ Turns operational history into actionable intelligence
Every issue resolved in Relay builds a record. Analytics surfaces what’s breaking, where, how often, and how long it takes to resolve — so your operation learns from every problem it handles.
Issue trends by category, location, and team
Resolution time tracking and accountability reporting
Asset failure frequency and maintenance compliance
Exportable reports for compliance and audits
Workforce Communications
Operational coordination — not messaging
Workforce Communications is a built-in operational coordination layer that ensures the right people get the right work at the right time. Every communication is tied to an operational object or a specific purpose. There are no free-floating conversations in Relay.
What this is
Workforce Communications is not a messaging app, team chat, or Slack alternative. It is an operational coordination layer built directly into the platform — where assignments, announcements, and emergency notifications are all tied to the work they relate to. Every communication in Relay has a purpose, a target audience, and a record.
Assignments
Managers create specific work orders tied to issues, assets, SOPs, or standalone tasks. Each assignment has an owner, due date, priority, photos, and comments. One issue can generate multiple assignments across different team members. Full completion history is retained.
Operational Announcements
Managers broadcast operational information to the entire company, a specific location, department, team, shift, or individual. Equipment shutdown notices, parking lot closures, safety reminders, shift meeting notices. These are one-way operational broadcasts — not conversations.
Emergency Broadcasts
Separate from standard announcements. Immediate notification for fire, evacuation, power outage, water leak, or plant closure. Every recipient must acknowledge receipt. Managers see real-time acknowledgment tracking — exactly who has and has not confirmed.
My Work Dashboard
Every employee opens Relay and immediately sees their assignments due today, issues assigned to them, overdue items, high-priority work, and unread announcements. One screen answers: what is my work today, what is urgent, and what has changed.
Object-Attached Conversations
All discussion happens on operational objects — issues, assignments, assets, vendors, and SOPs. Conversations are searchable, permanently retained, and always tied to the work they relate to. Nothing floats free. Nothing gets lost.
AI Daily Briefing
Each morning, every employee receives a short AI-generated summary of what they need to know: assignments due today, overdue items, critical issues, and unread announcements requiring acknowledgment. Operational awareness without effort.
Plan availability
Essentials
Basic assignments · Company-wide announcements
Professional
Full assignments · Department & team announcements · Emergency broadcasts · AI Daily Briefing · Acknowledgment tracking
Pro Plus
Multi-location & regional announcements · Executive broadcasts · Communication analytics · Read-rate reporting · AI announcement drafting · Cross-location assignment visibility
AI Intelligence Modules
AI that helps your team make better operational decisions
Intelligence Modules plug into your existing Relay data and apply AI to surface patterns, recommendations, and insights. Each module answers a specific operational question. Available on Professional and above — $49/month each, or $199/month for all five.
Module 01
Issue Intelligence
“How do I solve this issue?”
AI categorization and priority recommendations
Root cause suggestions with probability ranking
Immediate actions to prevent further damage
Ranked resolution recommendations with effort estimates
AI routing recommendations
Example
Air compressor overheating → Relay identifies dirty intake filter (72%), cooling fan failure (18%), blocked airflow (10%) with prioritized action steps.
$49 / month
Module 02
SOP Intelligence
“Did our process contribute to this?”
SOP matching and compliance detection
SOP violation identification
SOP improvement suggestions and drafting assistance
Recurring issue patterns linked to specific SOPs
Example
Forklift battery incident → Relay identifies the related SOP, flags a possible pre-charge inspection skip, and suggests adding a corrosion inspection step.
$49 / month
Module 03
Asset Intelligence
“What is this equipment telling us?”
Recurring failure detection and pattern recognition
Asset health analysis and risk identification
Maintenance interval recommendations
High-risk asset identification before failure
Example
Conveyor #4 generated 14 issues in 6 months → Relay detects increasing bearing failures and recommends a higher inspection frequency before the next failure.
$49 / month
Module 04
Benchmark Intelligence
“How are we performing vs. others?”
Industry, location, and department benchmarking
Resolution speed and escalation rate comparisons
Operational performance scoring
Industry trend insights
Example
Your maintenance issues average 4.2 days to resolve. Relay reports similar manufacturers average 2.8 days — and identifies which categories are pulling your average up.
$49 / month
Module 05
Approval Intelligence
“Should this purchase be approved?”
AI item identification and damage verification from photos
Catalog matching and automated approval policies
Approval analytics and policy optimization
Purchasing trend analysis
Example
Employee submits photo of broken impact wrench → Relay confirms damage, matches catalog, estimates $180 replacement, notes it’s within auto-approval threshold, recommends approval.
$49 / month
Best Value
Relay Intelligence Suite
All five modules bundled: Issue · SOP · Asset · Benchmark · Approval Intelligence. Included free with Professional Plus.
$199/mo
Save $46/mo vs. individual modules
Executive Operations
Operational visibility for leaders managing at scale
Executive Operations gives leadership the tools to monitor performance, track goals, and understand what’s happening across every location — without being in the queue. Available on Professional Plus and above.
Executive Dashboards
High-level visibility across every location and department. See open issue counts, resolution rates, asset health, and operational performance metrics at a glance — without digging into individual queues.
Operational Health Scores
AI-generated scores for each location, department, and the organization overall. Understand at a glance which parts of the operation are performing well and which need attention.
Executive AI Briefings
A daily AI-generated operational summary for leaders: critical open issues, locations with declining performance, assets at risk, and goal progress — all in a concise briefing delivered each morning.
Organization, Region & Location KPIs
Track operational KPIs at every level of the organization. Compare locations against each other and against industry benchmarks. Identify which sites are leading and which need support.
AI Trend Detection
Relay’s AI monitors your operational data and surfaces emerging trends before they become problems — increasing failure rates, declining resolution times, or departments falling behind on assignments.
Executive Goal Tracking
Set operational goals at the organization, region, or location level. Track progress in real time and receive AI-assisted recommendations for closing the gap when targets are at risk.
Collaboration
Connect teams, locations, and external partners
Relay’s collaboration features let you bring in external contractors, connect multiple organizations, and share operational infrastructure across facilities.
External Collaborators
Bring vendors and contractors into the work — without giving them full access.
Grant external parties limited access to the specific issues, assignments, or assets they’re involved with. They can view status, update progress, and attach files — without seeing anything else in your operation.
Scoped access to specific objects only
External parties can update progress and attach files
Full audit trail of all external activity
Shared Facilities & Organization Linking
Connect multiple organizations on a shared operational platform.
For organizations that share facilities, service multiple clients, or operate as a parent-subsidiary structure — Relay’s organization linking allows cross-organization visibility and collaboration while maintaining separate data boundaries.
Link multiple Relay organizations
Multi-organization switching from a single login
Shared facility access with controlled permissions
Cross-organization reporting for portfolio oversight
Developer Platform
Build on top of Relay
Relay’s developer platform lets engineering teams connect Relay to existing business systems, automate workflows, and extend the platform’s capabilities. Available on Professional Plus and Enterprise.
Available now
Full API Access
RESTful API with full read and write access to issues, assets, assignments, vendors, users, and more. Build custom integrations, automate workflows, and connect Relay to your existing business systems.
Available now
Webhooks
Real-time event notifications for any activity in Relay — issue created, assignment completed, emergency broadcast sent, and more. Trigger downstream workflows in your own systems the moment something happens.
Coming soon
Native Integrations
Direct integrations with common business systems — ERP, CMMS, HR platforms, and more. Reduce manual data entry and keep Relay in sync with the rest of your operational tech stack.
See the full platform in action
Book a live demo or explore the interactive demo at your own pace.